ERSBio Redmine

IMPORTANT!

• SOP Redmine Form (OPS) -- -- http://wiki.erssupport.co.za/dev/uploads/SOP_Redmine_Form_(OPS).pdf
• SOP Redmine Form -- http://wiki.erssupport.co.za/dev/uploads/SOP_Redmine_Form.pdf

• New Request Form (OPS) -- http://wiki.erssupport.co.za/dev/uploads/New_Request_Form_v1.5.4_(OPS).docx
• New Request Form -- http://wiki.erssupport.co.za/dev/uploads/New_Request_Form_v1.5.3.docx

Bug reporting

Download the Dev Spec form and fill in the form.
Once the form has been filled in, navigate to R14.5 Kingstone - Short Term.
Navigate to "Issues" and select "+ new issue".
Tracker = Bug
Subject = (Copied and pasted from form)
Description = (Copied and pasted from `Explanation of Request:` in form)
Priority = (Copied from form)
Assignee = Developers
Severity = (Copied from form)
Upload any supporting images, documents, videos as well as the filled in Dev Spec form.

New Request

Download the Dev Spec form and fill in the form.
Once the form has been filled in, send the form to the email(s) address according to the S.O.P document.
The assigned person who receives the email will evaluate the New Request and approve or reject it.
If approved, the assigned person will create a New Request ticket on Redmine.

Navigate to R14.5 Kingstone - Short Term.
Navigate to "Issues" and select "+ new issue".
Tracker = New Request
Subject = (Copied and pasted from form)
Description = (Copied and pasted from `Explanation of Request:` in form)
Priority = (Copied from form)
Assignee = Developers
Severity = (Copied from form)
Upload any supporting images, documents, videos as well as the filled in Dev Spec form.

Differentiate between BUG and ENHANCEMENT

• BUG-- A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways
• NEW REQUEST -- A new feature to be added to the ERS system.